FAQ

Most repairs or replacements are completed within 20–30 minutes, depending on the lock's type and condition.
Stay calm and please do not try to remove it yourself, as you risk damaging the lock further. Our technicians can safely extract the key and repair the mechanism in most cases, or replace the lock if the damage is severe.
Yes, we provide 24/7 emergency support, 365 days a year.
We are based in the city center with a team of technicians covering most of Bern.
Yes. For your peace of mind and security, we strongly recommend replacing your locks if keys are lost or stolen, as you never know who might have found them.